Real Value Campers NZ information

Real Value Motohomes are operated by a family-owned company that has been in business since 1985, and has grown to become one of the largest and leading recreational vehicle operators in New Zealand and Australia. Staff offer friendly and efficient service to every client, and have helped tens of thousands of people enjoy the wonders of travel in Australia and New Zealand. The fleet is very modern with constant fleet servicing and updates.

Real Value Campers NZ Rental Terms

Important information about your rental
On arrival you will be required to sign a rental agreement with the operators of Real Value Campers. Here is a summary of the terms and conditions:

Definitions
The following definitions apply for the Terms and Conditions for Real Value Campers.
-  The Supplier means the operator of Real Value Campers.
-  The Client is also referred to as the hirer (s) or renter (s).

Rates quoted are in New Zealand dollars.
• Rates are in New Zealand dollars and include 12.5% Goods and Services Tax
• Rates exclude one way fees, all Liability Reduction Options and Extras
• Long term discounts apply on all rental segments. 
• These rates and terms may not apply to group bookings (any rental that consists of 3 or more vehicles travelling together)
• Requests for group bookings should first be directed to reservations
• Standard Terms and Conditions apply
• Rates are subject to change without notice.

Inclusive Rates
The Inclusive Rate includes: VIP Cover, Unlimited Kilometres, 12.5% GST, 3% Vehicle Registration Recovery Fee/Taxes/Admin Fee, Diesel Tax Recovery Fee, Complimentary Airport Transfers, Linen and Bedding Kits, Kitchen Kit, Extra Driver Fees, LP Gas Refill Fee, Welcome Pack, Pre-Hire Cleaning Fees, Vehicle Consultation Fee, 24hr Roadside Assistance, Snow Chains (on request), Camp Chairs and Table Maps and Camp Ground Guides and Baby or Booster Seats (on request). The Inclusive Rate does not include the One Way Rental Fee
 
Rental Charges
Rentals are charged per calendar day. 

Branches
Branches are located in Auckland and Christchurch. Branches are open seven days a week, 8am to 4:30pm. Branches will be closed Christmas Day, New Years Day and Good Friday.

Transfer
Vehicles must be collected and returned to the branches (not airports). A transfer to the specified branch from the Airport and vice versa is provided free of charge.

Taxes
Rates include GST of 12.5%.

Vehicle Registration Recovery Fee
A charge of 3% of the total cost will be levied to cover vehicle registration, duties, other associated costs and administration fees.
 
Diesel Tax Recovery Fee
The Diesel Tax Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.

The fee per 100km is as follows:
Hitop: Nil
2 Berth ST: NZ$4.70
4 Berth: NZ$4.70
6 Berth: NZ$4.85

The Supplier reserves the right to amend the Diesel Tax Recovery Fee upon Government intervention.

Credit Cards
Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.

Exchange Rate / Currency Variations
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. The Supplier does not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s financial institution.

Driver’s Licence and Minimum Age
A current and full motor vehicle driver's licence is required. If the driver’s licence is not in the English language (e.g. German, French, Chinese, etc) then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit (currently accept international driver’s licence only if licence is not in English). The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.

The minimum age to drive the vehicle is 21 years and the maximum age is 75 years.

Rental Duration
The minimum rental for all vehicles is seven days. Between 15 December 2010 and 10 January 2011, a minimum rental period of 14 days applies. Minimum rental periods are subject to change during peak periods.

One Way Rentals
A one way fee rental fee of NZ$250 is charged for rentals between the North and South Islands and vice versa, where pick up is between 1 November 2010 and 31 March 2011.

Kitchen Equipment
Each vehicle is supplied with complimentary kitchen equipment (such as plates, bowls, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel).

General Equipment
Each vehicle is supplied with complimentary general equipment (such as pegs and clothes line, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers and toilet chemicals).

Welcome Pack
Each vehicle is supplied with a complimentary Pack for the first night. The pack contains, matches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar sachets.

Maps and Campground Guides
Each vehicle is supplied with a complimentary Road Atlas and campground guides.

Vehicle Consultation
On pick up of the vehicle, staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

First Aid Kits
A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a NZ$50 fee is charged when the vehicle is returned.

L.P. Gas Refill Service Fee
The gas bottle(s) is supplied full. A service fee is payable on pick up of the vehicle:
NZ$25– Hitop Campervan, 2 Berth ST
NZ$35 – 4 Berth Motorhome, 6 Berth Motorhome
The gas bottle can be returned empty at the completion of the rental. The fee applies for each part of a multiple rental.

Additional Products & Services
• Linen and Bedding Kits - NZ$35 per person per rental. Includes 1 x towel, pillow, pillowcase, sleeping bag, bed sheet.
• Extra Driver Fee - NZ$3 per day, per driver, per rental.
• Camp Chairs - NZ$15 each per rental.
• Camp Table - NZ$20 per rental.
• Snow Chains - NZ$50 per rental (must be pre-booked).
• Mountain Bike (including helmet) - NZ$6 per day (must be pre-booked).
• Heater / Fan - $15 per rental

Policy on Child Restraints
The safety of our customers is of the utmost importance to the supplier. Therefore the supplier has developed a best practice approach to Child Restraints. The supplier aims for the best safety (not just recommended levels) for clients’ children.
Clients can rent Child Restraints (must be pre-booked) from the supplier. It is the client’s responsibility to fit them to the vehicle (branch staff are legally unable to fit them or advise on how they should be fitted) and the supplier require that clients follow the instructions below:

Baby Capsules (Not Permitted)
Baby Capsules are not allowed to be fitted to any Apollo vehicle (including cars).
Baby Capsules are required for infants as follows:
- 0 to 9 kg weight; or
- 0 to 6 months of age (on average); or
- up to 70 cm in length.

Baby Seats
Baby Seats are required for young children as follows:
- 9 to 18 kg weight; or
- 6 months to 4 years of age (on average); or
- above 70cm in length.

Booster Seats
Booster Seats are required for young children as follows:
- 14 to 26 kg weight; or
- 4 to 7 years of age (on average).
No child restraints are required for children over min. 140 cm, OR over min. 26 kg OR 8 years of age (on average)
All Child Restraints are front facing and are to be fitted in the rear of  vehicles.
The above details are The supplier's minimum requirements.
The above details are subject to the manufacturer’s guidelines for each individual device.
While all reasonable care has been taken has been taken in preparing this document, the supplier does not guarantee the accuracy or completeness of the document. Nor does the supplier endorse or accept any responsibility for any views, advice, recommendations or opinions expressed in the document or referred websites. The content should only be used for your general information and use and not by way of specific recommendation or advice as every individual's circumstances are different. You should seek your own independent legal advice before taking any action based in whole or in part on the document or referred websites.
The supplier shall not be liable for any claims, losses, injuries, penalties, damages, costs or expenses arising from the use of this document or referred websites.

Capacity	4 adults	6 adults	2 adults and 1 child	2 adults
Vehicle	Cheapa 4 Berth	Cheapa 6 Berth	Cheapa Hitop*	Cheapa 2 Berth
	Either  /   or	Either  /   or
Baby Capsules	-                -	-                 -	not permitted	not permitted
Baby Seat	2              1	2                1	not permitted	not permitted
Booster Seat	-               1	-                 1	not permitted	not permitted

*Hitop: A child travelling in the Hitop must be a minimum of 8 years old and must use the 3 point seatbelt when travelling. Only 1 child is allowed to travel in the Hitop at one time. The upper bed of the Hitop has a maximum weight capacity of 50kgs and it is not recommended that any person above this weight use this bed.Multiple Rentals
Consecutive Real Value rentals can be combined to qualify for a long-term discount rate. Australian and New Zealand campervan rentals can be combined to obtain a long-term discount rate, providing travel is within a 3 month period. If drop off of a vehicle and pick up of a new vehicle occurs on the same day then a day each will be charged per respective vehicle. Please write a note requesting the multiple rental discount in the 'comments' section at the time of booking. Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.

Travel Restrictions
Two Wheel Drive Vehicles can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognised campground access road less than 500 metres in length.

No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (Coromandel Peninsula).

The supplier reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from The Supplier's Head Office.  Subject to the change being approved, a minimum additional charge of NZ$700 will apply.

Rental Extension
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from The Supplier's Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone or at a Supplier Branch immediately on confirmation of the rental extension. The additional days will be at the Gross Rate available at the time of the extension.

Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.

Repairs
Although vehicles are late model, it may happen that small repairs are required. Repairs up to NZ$100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over NZ$100, The Supplier will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24hr emergency roadside assistance is available.

Infringements and Administration Fees
The supplier reserve the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, the supplier reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of $75 will be applicable.

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, The Supplier reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked within 17 days of pick up then they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter The Supplier's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important
The Supplier reserves the right to refuse any rental at The Supplier's discretion.

Animals
No animals are permitted in vehicles, excluding guide dogs.

Smoking
Smoking is not allowed in our vehicles.

Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:

If cancelled 28 days prior to pick up - NZ$250
If cancelled 10 to 27 days prior to pick up - 20% of Rental (minimum NZ$250)
If cancelled less than 10 days prior to pick up - 50% of Rental
If cancelled 3 days prior to pick up or no show - 100% of Rental (includes deposit)
There is no refund for late pick up or early return of vehicle.

Booking Amendments
A NZ$35 fee will apply to amend a standard or flex booking. If a change to a flex booking is made then the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations: Change of date for vehicle pick-up or drop-off, Change of location (depot) for vehicle pick-up or drop-off, Change of vehicle category, Customer name change. If you decide to extend your rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If you extend by 3 days or more, the booking change rule applies as outlined above. If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire. Any cancellations of Standard Rate Bookings that are then re-booked using Flex Rates and vice versa are not accepted.

Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

PROTECTION PACKAGE

Personal Injury
New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out their own personal travel insurance.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to The Supplier, not at the completion of the rental Period. The supplier reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Hitop and 2 Berth ST

	Cost Per Day	Bond	Liability
Standard Liability	Included	$2700	$2700
Liability Reduction Option 1	$16 (max charge $560 i.e. 35 day rentals)	$1200	$1200
Liability Reduction Option 2	$26  (max charge $910 i.e. 35 day rentals)	$250	$0*

4 and 6 Berth

	Cost Per Day	Bond	Liability
Standard Liability	Included	$5000	$5000
Liability Reduction Option 1	$20 (max charge $1000 i.e. 50 day rentals)	$2500	$2500
Liability Reduction Option 2	$35 (max charge $1,750 i.e. 50 day rentals)	$250	$0*

*Excludes windscreen and tyre damage.

Bond
For security purposes, only a credit card can be used to provide a Bond. With the Standard Liability and Liability Reduction Option 1 the bond will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies. With Liability Reduction Option 2 the Bond is payable to the supplier by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.Full Responsibility
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the renter’s willful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage to the awning, overhead or under body of the Vehicle.

Rates/Terms/Conditions
Are subject to change without notice.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.