Hippie Camper NZ information

Apollo Motorhome Holidays / Hippie Campers is an Australian family-owned business specialising in the rental of quality leisure vehicles throughout Australia and New Zealand.

The company began operating in 1985 and since then has grown to become one of the largest and leading recreational vehicle operators in the Southern Hemisphere.

This growth has not been to the detriment of Apollo's renowned personalised service. Staff continue to offer friendly and efficient service to every client, and have helped tens of thousands of people enjoy the wonders of travel in Australia.

Hippie Camper NZ Rental Terms

Inclusive Rates
Drivers 21-75 years - Add NZ$20 per day
The maximum amount payable per rental segment for an Inclusive Rate is NZ$1000 - i.e. 50 days rental

Drivers 18-20 years - Add NZ$30 per day
The maximum amount payable per rental segment for an Inclusive Rate is NZ$1,500 - i.e. 50 days rental

The Inclusive Rate includes: VIP Cover, Unlimited Kilometres, 12.5% GST, 3% Vehicle registration, duties and administration costs, Linen and Bedding Kits, Kitchen Kit, Extra Driver fees, LP Gas Refill Fee, Hippie Camper Welcome Pack, Pre-Hire Cleaning Fees, Vehicle Consultation Fee, 24hr Roadside Assistance, Camp Chairs and Table, Snow chains, Maps and Camp Ground Guides.

The Inclusive Rate does not include the one way rental fee (if applicable).

Summary of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates are in New Zealand dollars.

Rental Charges
Rentals are charged per calendar day.

Branches
Hippie Camper has branches in Auckland and Christchurch.  Budget model is not available in New Zealand.  All branches will be closed Christmas Day, New Years Day and Good Friday.  Branches are open seven days a week, 8am to 4:30pm. 

Transfer
Vehicles must be collected and returned to our branches (not airports). Transfers to and from the Hippie Camper branch are not included in the rental price. It is the renter’s responsibility to get to and from the branch.

Taxes
Our rates include 12.5% GST.

Vehicle Registration Recovery Fee
A charge of 3% of the total cost will be levied to cover vehicle registration, duties, other associated costs and administration fees.

Credit Cards
We only accept Visa, MasterCard, American Express and Diners Club. Visa and Mastercard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.

Exchange Rate / Currency Variations
All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.

Rental Duration
The minimum rental for all vehicles is 10 days. Between 15 December 2010 and 10 January 2011, a minimum rental period of 14 days applies. Minimum rental periods are subject to change during peak periods

One Way Rentals
A one-way fee of NZ$250 is charged for rentals between the North and SouthIslands and vice versa, where pick up is between 1 November 2010 and 31 March 2011.

Driver’s Licence and Minimum Age
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least two years and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
The minimum age to drive the vehicle is 18 years and the maximum age is 75 years.

Kitchen and Personal Kits
Each vehicle is supplied with complimentary living equipment (such as bedding, cooking equipment, eating utensils, bath and tea towels.)

Maps and Campground Guides
Each vehicle is supplied with a complimentary Road Atlas as well as campground guides.

Vehicle Consultation
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.

Hippie Welcome Pack
Each vehicle is supplied with a complimentary Hippie Pack for the first night. The pack contains, matches, mini shampoo and conditioner, dishwashing liquid, sponge, soap, salt and pepper, coffee, tea and sugar satchels.

Camp Chairs
NZ $15 each per rental

Camp Table
NZ $20 per rental

Snow Chains
NZ$50 per rental (must be pre-booked)

Heater/Fan
NZ$15 per rental

Kruse Commentary System
NZ$12.50 per day

Baby / Booster Seats
Cannot be fitted in the Hippie Camper

First Aid Kits
A First Aid kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a NZ$50 fee is charged when the vehicle is returned.

L.P. Gas Refill Service Fee
The gas canister is supplied full. A service fee of NZ$25 is payable on pick up of the vehicle. The gas canister can be returned empty to Hippie Camper at the completion of the rental.

Travel Restrictions
The Hippie Camper can only be driven on sealed/bitumen roads or well-maintained access roads less than 500 metres long to recognised campgrounds.
No vehicle shall be driven on Skippers Road (Queenstown), NinetyMileBeach (Northland), Ball Hut Road (Mt.Cook), Bluff Road that runs between Kuatunu and Mataurangi and North of Colville Township (CoromandelPeninsula). Hippie Camper reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period.

Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Hippie Camper Head Office. Subject to the change being approved, an additional charge of NZ$500 will apply.

Rental Extension
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Hippie Camper Reservations. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone or at Hippie Camper Branch immediately on confirmation of the rental extension.
Failure to obtain authorisation will result in the renter being charged double the daily rental rate.

Repairs
Although we run late model vehicles, it may happen that small repairs are required. Repairs up to NZ$100 may be affected without authorisation and will be reimbursed unless the damage is caused by the renter. For amounts over NZ$100, Hippie Camper will need to be informed in advance. All vehicles are enrolled in the New Zealand Automobile Association and 24hr emergency roadside assistance is available.

Infringements and Administration Fees
Hippie Camper reserves the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, Hippie Camper reserves the right to charge for associated administration costs for processing the fines (irrespective of excess). An administration fee of $75 will be applicable.

Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.

Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.

Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.

Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.

Important
We reserve the right to refuse any rental at our discretion.

Animals
No animals are permitted in our vehicles, excluding guide dogs.

Smoking
Smoking is not allowed in our vehicles.

Cancellation Fees
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
If cancelled 28 days prior to pick up and 10 days or more after the booking date - NZ$250
If cancelled 10 to 27 days prior to pick up - 20% of Rental (minimum NZ$250)
If cancelled less than 10 days prior to pick up - 50% of Rental
If cancelled 3 days prior to pick up or no show - 100% of Rental
There is no refund for late pick up or early return of vehicle.

Booking Amendments
A NZ$35 fee will apply to amend a standard or flex booking. If a change to a flex booking is made then the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on whichever rate is higher. There are no exceptions to this rule. The following situations are classified as booking alterations:
- Change of date for vehicle pick-up or drop-off
- Change of location (depot) for vehicle pick-up or drop-off
- Change of vehicle category
- Customer name change.
If you decide to extend your rental duration (changing the drop-off date) by 2 days the same flex rate is used that applied on the day when you made your original booking. If you extend by 3 days or more, the booking change rule applies as outlined above.
If an amendment is made to the rental dates within 17 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 17 days of vehicle pick up or if notification occurs during the hire.
Apollo will not accept any cancellations of Standard Rate Bookings that are then re-booked using Flex Rates and vice versa.

Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.

PROTECTION PACKAGE
Personal Injury
New Zealand legislation provides limited coverage for personal injury.  Hippie Camper strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The renter is also responsible for the cost of demurrage for the period the Vehicle is unavailable due to repairs. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Hippie Camper, not at the completion of the rental Period. Hippie Camper reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Drivers 21 to 75 years

	Cost Per Day(NZD)	Bond (NZD)	Liability(NZD)
Standard Liability	Included	$2,500	$2,500
Liability Reduction Option 1	$12 (max charge $600 i.e. 50 day rentals)	$1200	$1200
Liability Reduction Option 2	$20 (max charge $1,000 i.e. 50 day rentals)	$100	$100

Drivers 18 to 20 years

	Cost Per Day(NZD)	Bond(NZD)	Liability(NZD)
Standard Liability	Included	$3500	$3500
Liability Reduction Option 1	$22 (max charge $1100 i.e. 50 day rentals)	$1200	$1200
Liability Reduction Option 2	$30 (max charge $1500 i.e. 50 day rentals)	$250	$250

Bond
For security purposes, only a credit card can be used to provide a Bond.  The amount of the Bond will be debited to the credit card account immediately.  An administration fee equal to the merchant surcharge applies.  The credit card holder must be present and able to sign for the Bond upon vehicle collection.  The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with.  If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability.  However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra costs will be charged.

Full Responsibility
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the use of snow chains.
• Damage caused to the Vehicle by the renter’s willful conduct.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage or loss caused to any personal belongings.
• Damage to the awning, overhead or underbody of the Vehicle.

Rates/Terms/Conditions
Are subject to change without notice.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.