Dragon Wagons information

Don't travel New Zealand tamed.. get a Dragon Wagon and travel with REAL attitude!

Our camper vans have features such as chandeliers, neon lights, mags, body kits, 5 star security vehicle alarms, tints, mirrored ceilings, bat wings, air horns… sure to turn heads on your travels! Plus all our Dragon Wagons are equipped with everything you need in a campervan including linen, all living and cooking equipment and of course a lush interior to ensure you travel fully pimped!

With competitive pricing and a “no hidden costs” policy we provide campervan hire which is affordable and good value for the budget traveller. So unleash the fire within you and book your ‘drive the fantasy’ today!
   

Dragon Wagons Rental Terms

INCLUDED IN RATES
- Unlimited Kilometres
- Goods & Services Tax (GST) of 12.5%
- Bedding, Linen & Towels
- Living & Cooking equipment
- Comprehensive Standard Insurance
- 24hr AA Breakdown Assistance
- Travel Maps/Guides & Other Tourist Information
- Cleaning & Vehicle Preparation Fees
- Free pick up from Auckland Airport or Airport Hotels
- Free pick up within 5kms of Christchurch City Centre

RENTAL DURATION AND CHARGES
Vehicles are available from 9am to 4pm on the day you commence your hire and must be returned by 4pm at termination unless prior arrangements have been made for a late drop off (subject to availability) or a late fee of $50 per hour will apply. All charges are calculated on a calendar day basis. The day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle’s return is counted as the final day of the rental. When a rental moves from one rate season into the next, the calculation is based on both rates. Late pick-up or early return of vehicle, does not entitle the hirer to any refund of the unused portion of the rental.

MINIMUM HIRE
The minimum hire period is 7 days, extending to 14 days for hires during peak periods. For all one way rentals the minimum hire period is 14 days. Minimum hire periods are subject to change. Where availability allows we may accept shorter hires. Please email us with your requested dates.

FREE PICK UP
Auckland - Free pick up from the airport or airport hotels between 9am and 4pm. Please make sure you give us your flight or accommodation details when you are placing your booking.
Christchurch - Free pick up from city centre accommodations between 9am and 4pm or for hires of 14 days or more we offer a free pick up from the airport. Please make sure you give us your pick up details when you are placing your booking.

DRIVERS REQUIREMENTS AND LICENCE
All drivers must be 21 years of age or over and have held an unrestricted driver's licence for at least one year. The original driver's licence must be shown at the time of pick-up when the driver is present and be valid for the whole length of the rental. If the driver's licence is not in English an international driver's licence is also required.

DEPOSIT
To secure this vehicle at the quoted price we require a deposit, which will be detailedat the time of booking.This will appear as 'iMall Vehicle Hire' on your credit card. Payment of the final remaining balance of your rental will be automatically processed on your supplied credit card 30 days prior to the commencement of your hire.

CANCELLATIONS
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
- More than 28 days prior to pick-up date - no further charges apply
- 21 to 28 days prior to pick-up date - 20% of Gross Rental (minimum $300).
- 13-20 days prior to pick-up date - 50% of Gross Rental (minimum $300).
- 6-12 days prior to pick-up date - 75% of Gross Rental (minimum $300).
- Less than 6 days or no-show - 100% of Gross Rental.
Please note that there is no refund for late pick up or early return of vehicle.

AVAILABILTY OF VEHICLE
Vehicles cannot be requested by make or model, only by vehicle category. In the unlikely event that the vehicle is not available at the commencement of your rental due to it being repaired from a mechanical breakdown or accident or late in return from a previous rental then we will endeavour to substitute another vehicle in its place. If your rental period is reduced or delayed as a result then you will be entitled to a refund of any monies paid for the period of the rental that the vehicle was not provided. We will not be liable for any other costs, charges or damages (whether consequential or not) as a result of a delay in providing or a failure to provide the vehicle. All rights are reserved to refuse any hire under any circumstance.

ONE WAY RENTALS
A one-way rental fee of NZ$250 may apply for rentals between the North and South Islands.

PICTON AND QUEENSTOWN
An additional location fee of NZ$250 may apply to all campervans dropping off in Picton or $300 to drop off in Queenstown.

RETURN OF VEHICLE
The vehicle is to be returned in a reasonably clean and tidy condition, undamaged with full fuel tanks (being petrol, diesel, LPG gas), emptied waste tanks, cleaned living appliances, undamaged interior and with all living equipment accounted for. Failure to do so will result in additional charges.
Vehicles that are returned excessively dirty will incur a cleaning charge of $100. "Excessively dirty" will be determined by the manager of the depot you return the vehicle to and is defined by "mess, stains and odour" that are difficult to remove from the vehicle.
To change the drop-off destination after the rental has commenced you must obtain authorisation from the Dragon Wagons. No refund is available for early returns.

RENTAL EXTENSION
This is subject to availability and first obtaining authorisation. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.

ROAD USER CHARGES / DIESEL TAX
A Diesel Road User Tax applies to all Diesel vehicles in NZ. The current tax is $4.75 per 100km and is subject to Government changes. The fee will be calculated on return of your vehicle based on the kilometres travelled during your hire.

USE OF THE VEHICLE
The customer shall ensure that:
(a) The water in the radiator and battery of the vehicle is maintained at the proper level;
(b) The oil in the vehicle is maintained at the proper level;
(c) The tyres are maintained at their proper pressure;
(d) The correct fuel is used and there is no water contamination of fuel;
(e) The vehicle is driven in a cautious, prudent and normal manner and all reasonable care is taken in handling and parking the vehicle;
(f) The vehicle is kept locked and alarmed when unoccupied with the keys and remote under his or her personal control at all times and is able to produce such keys and remotes should the Vehicle be stolen;
(g) Generally do all the things necessary to keep and maintain the vehicle in it’s current state and condition (fair wear and tear excepted) making every effort to park the Vehicle in a secure and safe environment;
(h) Comply with any applicable seat belt laws and child restraint laws.

ROAD RESTRICTIONS
Vehicles can only be driven on NZ public sealed/bitumen or well-maintained roads. Vehicles are not permitted ski field access roads or on the following roads:
- Ninety Mile beach (Northland)
- North of Colville township (Coromandel Peninsula)
- Tapu-Coroglen Road (Coromandel Peninsula)
- Ball Hut Road (Mt. Cook)
- Skippers Road (Queenstown)
For safety reasons Dragon Wagons reserves the right at our sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

INSURANCE
Insurance is included in the daily hire rate. All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The standard excess the hirer is responsible for is NZ$3,000 (or NZ$3,500 for drivers aged between 21 and 24) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, towing and recovery costs, theft, fire, break-in or vandalism. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs (demurrage).
No Insurance or Excess Reduction options cover water submersion or salt-water damage, damage or loss of lights, tyres or windscreen (unless hirer has taken Option 2 excess reduction), roof, underbody, vehicle interior, any damage caused from the use of snow chains or the cost to replace keys which have been lost or the cost of retrieval of keys which have been locked inside a vehicle. All excess options are void if the terms of the rental agreement are breached.
The excess applies in respect of each claim, not rental. The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that insurance is not compulsory in New Zealand and there is no guarantee that these damages will be recovered and third party claims can take months or even years to resolve.

EXCESS REDUCTION OPTIONS
The NZ$3,000 excess (NZ$3,500 for drivers under 25 years) can be reduced, in most circumstances, by the purchase of the Excess Reduction Options. Under Excess Reduction Option 1 a non-refundable payment of NZ$12 per day reduces the excess to NZ$1,200 (NZ$1,500 for drivers under 25 years). Under Excess Reduction Option 2 a non-refundable payment of NZ$22 per day reduces the excess to NZ$300 (NZ$400 for drivers under 25 years) and includes cover for tyres and windscreen damage.

EXCLUSIONS
All Insurance Cover and Excess Reduction Options are void if any of the terms of the Rental Agreement are breached and the hirer will be responsible for the total cost of any damage. These include:
a) Any water related damage, which includes but is not limited to: any vehicle submersion, creek or river crossing, driving through low plain flooded areas, beach driving;
b) Personal belongings: we recommend the hirer does not leave valuables in the vehicle and that they take out travel insurance;
c) Damage to the hired vehicle or third party vehicle/property as a result of customer being proven not to have abided by the current road rules;
d) Damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs;
e) The associated costs arising from the incorrect use of fuel (fuel being diesel or petrol) or contaminated fuel;
f) The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged submerged or has been abandoned;
g) The cost to replace keys and/or remotes, which have become lost, stolen, or retrieval of keys and/or remotes, which have been locked in a vehicle;
h) Overhead and underbody damage to the vehicle;;
i) Driving on restricted roads;
j) Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
k) Damage to appliances or the Vehicle interior unless in the case of a Motor accident;
l) Any damage arising from misjudgments of dimensions.

VEHICLE SECURITY DEPOSIT
A Vehicle Security Deposit is required to be paid on pick-up of the Vehicle which will be secured by signing a separate security bond in the form of a pre authorisation on your credit card. Please ensure you have sufficient funds on your credit card. The Security Deposit is fully refundable (or the pre-authorisation removed) provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior, emptied waste tanks, undamaged interior and with full fuel tanks (fuel being petrol, diesel and LPG gas). Where the vehicle has been returned outside office hours and the vehicle has damage to the windscreen or body not covered by insurance, the hirer will be charged and sent a letter summarizing the cost of repairs.

TRAVEL INSURANCE
We strongly recommend that you check you have adequate travel insurance that will cover the insurance excess and cancellation fees in certain circumstances. In conjunction with Comprehensive Travel Insurance Ltd we can issue you with a very competitive policy that covers medical expenses, dental treatment, and travel delays, recreation sports (bungee jumping, parachuting etc), frequent flyer points, the vehicle security deposit and much more.

VEHICLE REPAIRS
All vehicles are registered with the Automobile Association (AA) for 24 hour roadside assistance. This service covers any mechanical faults with the vehicle. The AA service operates 24hrs, however, for mechanical repairs outside office hours (including weekends and public holidays), some delays may occur. We will always endeavour to have your vehicle repaired in the shortest time possible. All non mechanical call-outs will incur a call-out charge of $85. Non mechanical faults include running our of fuel, keys being locked inside the vehicle or lost, flat batteries as a result of lights or keys being left on, a breakdown as a result of damage caused in an accident. In the unlikely event of a mechanical breakdown faults or problem occurring during your hire, you are authorised to effect reasonable repairs up to a maximum of NZ$100 (provided you were not responsible for the damage) without having to contact us. You must produce a receipt on the return of your vehicle to get a refund. For any amounts in excess of NZ$100, you must contact us for authorisation prior to the repairs being carried out. Unless Excess Reduction Option 2 is selected, puncture and tyre repairs are the responsibility of the customer unless the tyre is found to be defective.

MECHANICAL BREAKDOWN AND ACCIDENTS
If the vehicle becomes damaged or requires salvage, whether because of an accident or breakdown, it must be reported to Dragon Wagons within 24 hours in order to give Dragon Wagons the opportunity to rectify the problem during the rental. Failure to do so may compromise any claims for compensation.
In the event that the vehicle becomes inoperable through breakdown or damage during the rental and where it is unlikely that the vehicle will be repaired within 48 hours from notification, we will use all reasonable endeavours to provide the client with a replacement vehicle. The availability of an exchange Vehicle is not guaranteed and is subject to availability. If an exchange vehicle is required as a result of an accident, the hirer is responsible for making their own way to the nearest Dragon Wagons branch. Dragon Wagons may offer the hirer the option of paying an 'Exchange Vehicle Relocation Fee' to send a driver or tow-truck to deliver the exchange vehicle to the hirer's location. The hirer will pay for any costs relating to delivery of a change-over vehicle as a result of any single vehicle accident. This charge applies irrespective of any excess reduction taken. No replacement vehicle will be provided without the receipt of a completed insurance claim form where one is required and it is at the discretion of Dragon Wagons as to whether we choose to release another vehicle to you following an accident (depending on the circumstances).
If such replacement involves obtaining a vehicle from a third party hirer, then the customer agrees to pay any extra one-off or daily charges incurred in obtaining that vehicle.
Dragon Wagon’s will not be liable for any other costs, charges or damages (whether consequential or not) suffered by the hirer as a result of any delay in providing or failure to provide a replacement vehicle. Dragon Wagon’s liability extends only to a refund of hire for total days the vehicle is not used. Any malfunctions of the Radio/CD player, fridge, water pump, cooker or air conditioning are not considered mechanical breakdowns and downtime will not be paid for these items.
We accept no responsibility after the termination of the rental agreement for any problem for which we were not notified during the hire.

CURRENCY VARIATIONS
All transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for such variations.

CREDIT CARDS
When a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. Preferred credit cards are Visa Card and Master Card.

ROAD RULES
In New Zealand we drive on the left side of the road and give way to traffic from the right. Speed limits are strictly enforced: 50 kilometres per hour in urban areas and 100 kilometres per hour on the highways. Distances are measured in kilometres. It is a legal requirement that all passengers wear a seat belt when travelling in a vehicle in New Zealand and it is not permitted for the vehicle to be driven with passengers in the back of the vehicle.

INFRINGEMENTS
We reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including Third Party property damage not reported on return of the vehicle. The administration fee per fine will be NZ$35 plus any associated court costs.

DISCRETION
We reserve the right to refuse any rental at our discretion

ANIMALS
No animals are permitted in our vehicles.

SMOKING
No smoking is permitted in our vehicles.

CALCULATION ERROS
Should a calculation error occur Dragon Wagons will not honour the error and will charge for the shortfall.

BREACH OF CONTRACT
Dragon Wagons shall have the right to terminate the rental agreement and take immediate possession of the vehicle if the hirer fails to comply with any Terms and Conditions of this agreement or if the vehicle is damaged. The termination of the hiring under the authority of this clause shall be without prejudice to the other rights of the owner and the rights of the hirer under this agreement or otherwise.

DISCLAIMER
Illustrations and text in any of our brochures or web site are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made or modifications and/or upgrades to the vehicle design made by the manufacturer.

PRIVACY STATEMENT
We value your privacy. We will never sell, rent, loan, trade, or lease any of your personal information collected.

NOTE: TERMS, CONDITIONS & RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE FOR FULL DETAILED CONDITIONS, REFER TO THE RENTAL AGREEMENT ON PICK UP

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.