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Abuzzy Motorhome Rentals New Zealand information
Abuzzy Motorhome Rentals New Zealand Rental TermsImportant Information About Your Rentals
On arrival, you will be required to sign a rental agreement with the operators of Abuzzy Motorhome Rentals New Zealand. Here is a summary of their terms and conditions.
The following definitions apply for the Terms and Conditions of Abuzzy Motorhome Rentals New Zealand:
* The Supplier means the operator of Abuzzy Motorhome Rentals New Zealand.
* The Client is also referred to as the hirer (s) or renter (s).
1. General PAYMENT TERMS
* An initial deposit is payable upon confirmation of your booking and will be deducted from your nominated credit card. This deposit is non-refundable.
* The balance amount is payable 38 days prior to the pickup date of your booking or upon confirmation if booked within 38 days of departure.
* A bond amount is payable upon collection of your vehicle. Please note, that a bond amount is payable regardless of any Excess Reduction policies purchased. See Terms and Conditions for full details and your policy information if you have taken out Excess Reduction.
SPECIAL PAYMENT TERMS
* Full Payment will be collected at confirmation if you have elected to process your booking in a currency different to NZD.
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
- If cancelled more than 31 days prior to pick-up = 20% of Total Rental.
- If cancelled 30-11 days prior to pick-up = 50% of Total Rental.
- If cancelled between 10 days prior and the day of pick-up or a No-Show = 100% of Total Rental.
PLEASE NOTE: There are NO REFUNDS for unused days of hire if a vehicle is returned early for any reason. 1. All rates quoted in this document are gross, inclusive of NZ Goods and Service Tax (GST) and are in New Zealand Dollars (NZD).
2. The rental basis is per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rentals. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours unless arranged otherwise.
3. Minimum rental period is 2 days.
4. Minimum rental periods are subject to change during peak periods.
5. These rates and terms may not apply to rentals exceeding 100 days, which includes multi hires. Requests for quotes/bookings of more than 100 days should be directed first.
6. All rates and conditions are subject to change as required and without prior notification. After the booking deposit has been received, the hire rates are fixed for the rental period booked.
2. Driving Licence
All drivers must meet the following mandatory conditions:
1. All drivers must be 18 to 70 years for the smaller campervans and 25 to 70 years of age for the large motorhomes.
2. All drivers must produce their full domestic driving license plus 2 other forms of identification, one should bear their photo, signature, and full address and all drivers must be present at the time of hire to sign the insurance documents and hire agreement.
3. All drivers must have held a full driving license and have had driving experience over the last 36 months.
4. Visitors from abroad must produce a full domestic license from their resident country or international driving license. One of these must be in the English language or approved translation. If in doubt check with us.
3. Insurance 3.1 Abuzzy Standard Insurance
This is included in the hire charge whereby all vehicles are insured for certain damage to the vehicle and third party property. The hirer is responsible for the first amount towards the repairs to the vehicle and any third party property (the excess) The exclusions in note 1 below are not included within this insurance. The excess amount is as follows:
1). The Damage Bond Deposit is debited from your credit card when the vehicle is collected and held as your excess. For this reason, it is important that your credit card has sufficient funds available so as not to exceed your withdrawal allowance. If a credit card is not able to be used for this prior to vehicle collection, alternative payment methods must be made, otherwise, the vehicle can not be released for hire. 2). Should the vehicle be involved in an accident, the excess is applicable regardless of who is at fault and is frozen at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if Abuzzy is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve. 3). The excess applies in respect of each claim, not the rental. 4). The Damage Bond Deposit will be refunded by credit card refund, postal cheque or internet bank transfer, or other agreed method if the vehicle is returned on time, undamaged, clean, toilet emptied and gas bottles fully charged (for Motorhomes only) and fuel tank full. The insurance excess is reduced if either of the following insurance reductions is accepted and paid for at the time of booking the vehicle.
3.2 Abuzzy Reduction 1 Insurance
By paying the following additional daily insurance detailed below, the Insurance Excess and Damage Bond Deposit is reduced as detailed below.
All Insurance cover will be made void and the hirer is responsible for the full repairs if any of the following ‘Exclusions’ are breached: 1). Any water related damage which includes, but is not limited to, any vehicle submersion, creek or river crossing, driving through low plain flooded areas, beach driving. 2). Personal belongings. Abuzzy recommends the hirer does not leave valuables in the vehicle and if so that they have insurance to cover for the loss/damage of personal belongings. Travel insurance is recommended which will cover cancellation costs, personal luggage, money loss, personal accident and medical expenses. 3). Any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle). 4). Damage resulting from driving on any gravel roads. 5). Abuzzy reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions. 6). Damage resulting from driving on any unsuitable roads including Ninety Mile Beach (Northland), North of Colville Township (Coromandel Peninsula), Ball Hut Road (Mt. Cook), Skippers Road (Queenstown) and Bluff Road that runs between Kuatunu and Mataurangi. 7). Any Motorhome overhead or under body damage. (This is not applicable for Abuzzy Reduction 2 Insurance, as the insurance, in this case, covers this) 8). A single vehicle roll over occurs. 9). Windscreen and tyre damage and recovery costs (This is not applicable for Abuzzy Reduction 2 Insurance, as this insurance covers this), theft only if vehicle is not locked or the vehicle keys are used, fire if caused by leaving appliances on, break-in or vandalism. 10). Any damage caused while driving under the influence of alcohol or drugs. 11).The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio- Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel. 12). The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged or has been abandoned. 13). The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle. 14). The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Abuzzy does not accept any liability. 15). Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence. 16). Where the damage is an Insurance Exclusion including any one of the above, the cost of the daily rental for the period the vehicle is off fleet for accident repairs shall be paid by the hirer. 17). Any damage to the inside of the vehicle including broken fittings, appliances, windows, doors or cupboards, miss use of equipment to cause breakages, dents and major deformation, scratching etc. Children’s crayon, pencil or pen marks. Tares in fabric including bedding, curtains seats etc. 18). Any damage resulting from reversing the motorhome. Abuzzy recommends that when ever reversing is required that a passenger guides the driver from the rear of the vehicle. 19). Theft of the Satellite GPS Navigation system or entertainment systems. To minimize the chance of theft the Navigation system and radio/CD faceplate should be placed out of site in a secure location. 20). After arriving from a flight with a duration of 4 hours or more, it is compulsory to stay the first night (includes staying in the Motorhome) in the city (Auckland or Christchurch) for which the customer picks up the vehicle. Failure to do this deems the insurance invalid for the first 24 hours from the time of Motorhome pickup. 3.5 Additional Insurance cover
The following additional insurance may be applicable:
1. An additional fee of NZD10.00 per day per driver. Drivers must have a clean drivers license for the last 3 years. (maximum of 3 drivers in total)
2.Non NZ, Australian or UK driving license NZD10/day per driver, must have a clean drivers license for the last 3 years.
3.6 Damage Bond Deposit (also referred to in the USA as deductible)
1). Upon vehicle collection, a Damage Bond Deposit is required. 2). The amount is determined by the Insurance Option selected within sections 3.1, 3.2 and 3.3 3). For security purposes, it is preferable a credit card is used to provide a vehicle security deposit unless agreed prior with Abuzzy. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
4. Booking reservation
A deposit amount is a charge upon confirmation to secure your booking this is itemised within the booking process and is non-refundable in case of cancellations.
5. Payment of Balance
The payment balance is due 38 days before the collection date other than the Damage Bond Deposit. Insurance cover is advised to safeguard against this possibility of a late cancellation.
The Damage Bond Deposit must be paid prior to or when collecting the vehicle.
6. Collection and return
The motorhome shall be collected and then returned as detailed in the booking statement unless special arrangements have been agreed with Abuzzy. Failure to return the motorhome on time may incur a surcharge of NZD60 per hour or part day in addition to the daily hire rate. Please return the vehicle in a clean and undamaged condition. Abuzzy reserves the right to charge NZD60 if the toilet is not emptied and clean, NZD40 for each LPG Gas bottle not fully charged (This does not apply to Abuzzy 2 berth budget campervan), NZD60 if the inside of the motorhome is not clean (including the fridge, oven/grill, hobs and sink). Abuzzy also reserves the right to deduct from the Damage Bond Deposit, the cost of any repairs or cleaning that may be required. Failing to return the motorhome at any time after the hire period, Abuzzy shall be entitled to reposes the motorhome and the hirer on demand shall pay for expenses incurred.
7. Diesel, oil, and punctures
The motorhome is available with a specified level of diesel when setting off from the Abuzzy depot and is to be returned the tank level not less than when the hire commenced, otherwise a deduction will be made from the Damage Bond Deposit. The hirer is responsible for carrying out periodic checks on oil, water levels, and tyre pressure. Any punctures or tyre damage are at the hires expense unless covered under a reduction 2 insurance option. For motorhome deliveries to the customer’s specific address, the hire commencement in regards to customer fuel responsibility and mileage shall be from the Abuzzy depot and likewise the hire completion in regards to customer fuel responsibility and mileage shall be when returned to the Abuzzy depot
8. Breakdown or accident
In the event of a breakdown or accident, assistance is at the disposal of the hirer by phoning the Automobile Association Breakdown helpline on 0800 734 543. Please state the Vehicle Registration Number. Please also notify Abuzzy on 021 139 0613 or 092555443. Please note that the hirer will only be charged for breakdown assistance call out if the fault is caused by the hirer which include a flat battery, out of fuel, wrong fuel, tyre damage, windowscreen damage. For vehicle faults not attributable to the hirer, the hirer may give permission for repairs or replacement of parts at a cost up to NZ$200.00 Abuzzy approval must be obtained in respect of repairs or replacement in excess of this. The money will be refunded on production of a valid receipt. Abuzzy is not responsible for any consequential loss or expense subsequent to a breakdown. Every effort is made to ensure that all the motorhomes are in a safe and roadworthy condition before they leave the premises, but Abuzzy shall be under no liability for third party claims or damages in connection with, or consequence to any breakdown or accident. In the event of an accident involving the motorhome, a complete accident report must be made out immediately after the accident and handed to Abuzzy at the time of termination of the hire. All accidents or damage must be reported to Abuzzy. In the event of an accident please make sure you obtain all names and addresses and vehicle information of all third parties and their insurance details. Also, any witnesses details if applicable and photos were taken if able to. A sketch of the accident may be helpful. Do not admit liability. An accident report form is included within the Abuzzy Manual and should be completed for all accidents.
9. Car parking
Car parking is provided free to the hirer for the duration of the hire period if required (at owners risk).
If due to circumstances beyond our control, the motorhome is not available, Abuzzy reserves the right to offer a suitable alternative motorhome. If this is not acceptable, or another motorhome is not available, the liability of Abuzzy will be limited to a refund of monies paid, and the hirer shall have no further claims against Abuzzy.
11. Cancellation by Abuzzy
Abuzzy may cancel the hire of the motorhome if, at the time of collection, the driver's licenses are invalid or not in accordance with this agreement.
This will be treated the same as a no-show, whereby all hire fees will be forfeited to Abuzzy.
12. Fines and Tolls
Any and all fines incurred by the hirer for the infringement of traffic laws or regulations shall be paid in full by the hirer, who indemnifies Abuzzy from any liabilities in such circumstances. This includes any unpaid toll road fees/fines.
13. Smoking and pets
Smoking and pets are not permitted in any motorhome and any infringement of this condition will result in a loss of part of the Damage Bond Deposit. For the benefit of other users, your co-operation is most appreciated. Smoking offenders will be charged an NZD500.00 fume removal fee.
Some pets may be accepted if approved by Abuzzy at the time of booking. For approval contact us through the Abuzzy “Contact us” form on the Abuzzy website.
If approved a pet cleaning fee of NZD100 will apply. 14. Competence
After the induction at the time of vehicle collection, the hirer shall be fully familiar with the operation of the motorhome. Any questions should be asked by the hirer and cleared by Abuzzy before signing the rental agreement. By signing the rental agreement, the hirer accepts that they are fully competent with the operation of the Vehicle and Motorhome.
15. Satellite GPS Navigation and driving Responsibility
Regardless of whether a Satellite GPS navigation system is used as part of the rental, or not, this does not make Abuzzy liable for any driving decisions resulting from the use of this system. The driver shall be ultimately responsible for all driving decisions, this includes
1. Avoiding driving on gravel roads
2. Avoiding driving along narrow roads that may result in damage to the motorhome and others
3. Avoiding driving along roads, or car parks, or any other off-road facilities which have less than a 3.1-meter height restriction
16. Diesel Road User Charge Recovery Fee
For all Petrol vehicles, NZ Government Road Tax is paid as part of the fuel charge at the pump when you buy fuel at the petrol station. For all Diesel vehicles, the NZ Government Road Tax (Diesel Road User Charge) is paid on the distance travelled and is pre-paid based on each vehicle mileage recording. For this reason, the price of diesel is approximately 35% cheaper than petrol in NZ.
For Abuzzy Standard and Reduction 1 Insurance options the Diesel Road, User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the following.
For Abuzzy Reduction 2 Insurance option the Diesel Road User Charge Recovery Fee is paid for by Abuzzy and not passed onto the customer.
It is typically cheaper for customers to use diesel vehicles even after paying the Road User Charge, as diesel vehicles are typically more fuel efficient than petrol vehicles.
For example, a typical 1-week rental may cover 1,000km for which the Diesel Road User Charge Recovery Fee would be NZ$65 for an Abuzzy 2 to 5 berth Motorhome.
There are no other charges for mileage.
Note that for the Abuzzy 2 Berth Budget Campervan model, these are petrol and therefore Diesel Road Users charges do not apply to this model.
Abuzzy reserves the right to vary rates, conditions, and specification without notice. Abuzzy also reserves the right to refuse hire to any person. All rental agreements are subject to the standard terms and conditions of the agreements supplement as above.
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Abuzzy or modifications and/or upgrades to the vehicle design made by the manufacturer.
Any claims or legal action in connection with the provision of Abuzzy services to the client will be governed by New Zealand law and subject to the Motorhome rental agreement signed by the client at the time of vehicle pick-up. Terms of booking on this website
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.