Ace Campervans information
Hello and welcome to Ace Campervan Rentals.
We are owner operators and have been in the rental industry in Rotorua for many years, hiring caravans to locals and holiday makers.
We recently hired a campervan ourselves and were overwhelmed at the amount of tourists in campervans in the south Island in the middle of winter. We became hooked! so we bought one for ourselves. Since then we have had many enquiries for hiring the campervan, so this is how our story has started.
Since we had our first adventure, we have had a few more, and there is nothing like being on the road with no time restrictions, with the freedom to go which ever way you like. We have explored a little and have found places we would never have known existed. And now we are looking forward to many more.
We like to think we walk in other peoples shoes, and like to offer everything we would expect ourselves.
Ace Campervans Rental Terms
Please note: rates and conditions might be subject to change without notice.
- “Ace” shall mean Ace Campervans Limited T/A Ace Campervan Rentals, its successors, and assigns or any person acting on behalf of and with the authority of Ace Campervans Limited T/A Ace Campervan Rentals.
- “Customer” shall mean the Customer or any person acting on behalf of and with the authority of the Customer.
- “Campervan” shall mean all Campervan/s (including any accessories or contents) supplied on hire by Ace to the Customer (and where the context so permits shall include any incidental supply of services). The Campervan shall be as described in the Hire Agreement, quotation, booking form, invoice or any other document as provided by Ace to the Customer.
- “Minimum Hire Period” shall mean the shortest duration of time in which the Campervan can be hired, and is as specified in the Hire Agreement, quotation, booking form, invoice or any other document as provided by Ace to the Customer.
- “Price” shall mean the cost of the hire of the Campervan, as agreed between Ace and the Customer subject to clause 4 of the Hire Agreement.
3. Change in Control
- The Customer is taken to have exclusively accepted and is immediately bound, jointly and severally, by these terms and conditions if the Customer places a booking for the Campervan, or accepts Delivery.
- These terms and conditions may only be amended with Ace’s consent in writing and shall prevail to the extent of any inconsistency with any other document or agreement between the Customer and Ace.
- Electronic signatures shall be deemed to be accepted by either party providing that the parties have complied with Section 22 of the Electronic Transactions Act 2002 or any other applicable provisions of that Act or any Regulations referred to in that Act.
- Ace shall provide the Customer with at least one (1) copy of the Hire Agreement; a copy must be kept in the Campervan through the hire period, and produced on demand by any law enforcement officer.
4. Price and Payment
- The Customer shall give Ace not less than 17 days prior written notice of any proposed change of ownership of the Customer and/or any other change in the Customer’s details (including but not limited to, changes in the Customer’s name, addresses, contact phone or fax number/s, or business practice). The Customer shall be liable for any loss incurred by Ace as a result of the Customer’s failure to comply with this clause.
- The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation.
The balance payment due will automatically be taken from your nominated credit card 35 days before travel.
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to NZD.
- At Ace’s sole discretion –
- the Price shall be indicated in the Hire Agreement in respect of the Campervan supplied to the Customer; and
- a deposit of two thousand dollars ($2,000.00) shall be required to reserve the booking of the Campervan, and:
- shall act as a bond upon commencement of the hire period, and shall be refunded to the Customer in three (3) weeks of return of the Campervan, provided the same is returned to Ace at the agreed location and the agreed time, in the same condition as when hired, and no accessories or contents are lost or damaged. This amount may be reduced proportionately where Ace has incurred costs to restore the Campervan to the same condition it was prior to the hire by the Customer (including, but not limited to, cleaning, refilling the gas bottle and fuel tank, repair of damage, etc.), and in the event of any traffic infringements, parking fines and/or tolls; and
- irrespective of the payment of the deposit, the full payment of the Price shall be due prior to collection of the Campervan.
- Payment may be made by cash, direct debit, automatic payment, electronic/on-line banking,credit card (fees apply).
- Unless otherwise stated the Price does not include GST. In addition to the Price, the Customer must pay to Ace an amount equal to any GST Ace must pay for any supply of the Campervan on hire by Ace under this Hire Agreement, or any other agreement. The Customer must pay GST, without deduction or set off of any other amounts, at the same time and on the same basis as the Customer pays the Price. In addition, the Customer must pay any other taxes and duties that may be applicable in addition to the Price, except where they are expressly included in the Price.
- Receipt by Ace of any form of payment other than cash shall not be deemed to be payment until that form of payment has been honoured, cleared or recognised.
- The Price shall not be subject to any set-off or deduction for any reason whatsoever (including for any sums owed or claimed to be owed to the Customer by Ace) and, without limiting the generality of the forgoing the Customer shall not be entitled to withhold payment of any invoice because part of that invoice is in dispute. In the event the Customer disputes any part (or all) of any invoice, such dispute must be detailed in writing and given to Ace within seven (7) days of the date of the invoice. If the Customer shall fail to comply with this provision, any non-payment of an invoice (in whole or in part) shall entitle Ace to (at its sole discretion) place the Customer’s account into default.
6. Hire Period
- Delivery of the Campervan (“Delivery”) is taken to occur at the time that the Customer, or the Customer’s nominated carrier, takes possession of the Campervan at Ace’s premises. Ace (or Ace’s nominated carrier) may agree to make Delivery and/or collection of the Campervan to and/or from the Customer’s nominated address, and the Customer will pay to Ace any charges and expenses incurred thereby where applicable, the costs of delivering and/or collecting the Campervan.
- Any time or date given by the Company to the Customer is an estimate only. The Customer must still accept Delivery, even if late, and the Company will not be liable for any loss or damage incurred by the Customer as a result of Delivery being late.
7. Ace’s Obligations
- At Ace’s sole discretion –
- a Minimum Hire Period shall apply in all cases, and are as follows –
- four (4) days, based on standard days, which excludes statutory holiday periods; and
- five (5) days where the hire period falls within the Easter period; and
- seven (7) days where the hire period falls within the Christmas period.
- the hire period shall be the number of days stipulated in the Hire Agreement.
- The Price is calculated on hire charges (per calendar day) applicable to the hire of the Campervan and at the time of such hire, and:
- are subject to change without notice; however, the hire charges for a booking shall not be altered once the booking has been confirmed; and
- the day of collection is counted as day one (1) of the hire period, regardless of the pick-up time, and the day the Campervan is returned is counted as the final day.
- The hire period shall commence from 2:00pm on the day the Campervan is collected and shall continue until 10:00am on the day the Campervan is returned. If the Campervan is returned after 10:00am it shall be classed as an additional day and the Customer shall be charged accordingly. Late collection or early return of the Campervan shall not entitle the Customer to any refund of the unused portion of the hire period.
- The Customer shall, at or before the expiry of the hire period, deliver the Campervan to Ace’s premises, or obtain Ace’s consent to the continuation of hire. Any extension of the hire period shall incur additional charges, which shall be due for payment when Ace confirms the extended period.
- No allowance whatever can be made for the time during which the Campervan is not in use for any reason, unless Ace confirms special prior arrangements in writing. In the event of the breakdown of the Campervan, provided the Customer notifies Ace immediately, hiring charges will not be payable during the time the Campervan is not working unless the condition is due to negligence or misuse on the part of or attributable to the Customer.
- Ace shall not refund any unused portion of the hire period; however travel insurance (where applicable) may in some circumstances cover such. Refunds on any cancelled hire of the Campervan shall be subject to clause 2
8. Customer’s Responsibilities
- The Ace shall supply the Campervan in a safe and roadworthy condition.
- The Ace shall be responsible for all ordinary and extraordinary costs of the Campervan during the hire period, except to the extent that by the terms of the Hire Agreement, those costs are payable by the Customer.
- The Customer shall ensure that –
- maintain the Campervan as is required by Ace (including, but not limited to, maintaining water, oil and fluid levels and tyre pressures and/or any punctures that may occur during the hire period);
- notify Ace immediately by telephone of the full circumstances of any mechanical breakdown or accident in connection with the Campervan. The Customer is not absolved from the requirements to safeguard the Campervan by giving such notification.
- satisfy itself prior to taking delivery of the Campervan that the Campervan is suitable for its purposes;
- operate the Campervan safely, strictly in accordance with the law, only for its intended use, and in accordance with any manufacturer’s instruction, whether supplied by Ace or posted on the Campervan;
- ensure that all persons operating or erecting the Campervan are suitably instructed in its safe and proper use, and where necessary, hold a current certificate of competency and/or are fully licensed;
- comply with all occupational health and safety laws relating to the Campervan and its operation;
- keep the Campervan in their own possession and control;
- not alter or make any additions to the Campervan including but without limitation altering, make any additions to, defacing or erasing any identifying mark, plate or number on or in the Campervan or in any other manner interfere with the Campervan;
- the use of the Campervan is solely for the Customer’s use and shall not permit the use of the Campervan or any part thereof to be used by any other party for any other purpose;
- not exceed the recommended or legal load and capacity limits of the Campervan;
- not use or carry any illegal, prohibited or dangerous substance in or on the Campervan;
- not fix any of the Campervan in such a manner as to make it legally a fixture forming part of any freehold;
- all reasonable care is taken in parking the Campervan, and that the handbrake is properly engaged;
- all vents and windows are secure before driving; and
- the Campervan is locked and secure at all times it is not in use;
- on termination of the hire period, return (or deliver up for collection) the Campervan complete with all parts and accessories clean and in good order as delivered, fair wear and tear accepted, to Ace.
- The Customer shall be liable for any tolls, or parking and/or traffic infringements and will supply relevant details as required by the Police and/or Ace relating to any such parking or traffic infringement and offences, impoundment, towage, and storage.
- Smoking and the use of any illegal drugs is not permitted in the Campervan. Any evidence or smell of smoking / drug use will incur any costs of cleaning the Campervan, and/or repairing or replacing upholstery or any contents of the Campervan.
- The use of candles / naked flames, or gas cooking devices that are not factory installed is expressly prohibited. Any damage resulting from the Customer’s failure to adhere to this clause shall be the responsibility of the Customer.
- Animals are not permitted inside the Campervan (except for registered guide dogs).
- The Customer shall not –
- sublet or hire the Campervan to any other person; and
- permit the Campervan to be driven outside their authority; and
- drive the Campervan, or permit it to be driven, in circumstances that contravene clause 3.
- In the event of loss or damage to the Campervan (and any of its contents), the Customer shall be liable for –
- the daily hire rate for the period the Campervan is off fleet for accident repairs (up to a maximum of seven (7) days); and
- the costs of repairing any –
- damage to windows, vents, and/or tyres;
- damage relating to creek or river crossing, beaches, and flooded areas, or on restricted roads;
- overhead or underbody damage to the Campervan.
- the cost of replacing lost keys;
- the new list price of any Campervan that is for whatever reason destroyed, written off, or not returned to Ace;
- all costs incurred in cleaning the Campervan;
- any insurance excess payable in relation to a claim made by either the Customer or Ace in relation to any damage caused by or to, the hire Campervan whilst the same is hired by the Customer and irrespective of whether charged by the Customer’s insurers or Ace’s.
10. Repairs and Accidents
- Subject to the exclusions set out below, the Customer, and any driver authorised to drive the Campervan, is fully indemnified in respect of any liability they might have to Ace in respect of the loss or damage to the Campervan and its accessories and spare parts and any consequential loss of revenue or other expenses of Ace, including towing and salvage costs associated with the recovery of the Campervan and its accessories and spare parts.
- Subject to the exclusions set out below and herein, the Customer, and any driver authorised to drive the Campervan, is indemnified to the extent of the amount stipulated in the Hire Agreement in respect of any liability they might have for damage to any property (including injury to any animal) belonging to any other person and arising out of the use of the Campervan.
- The indemnities referred to above shall not apply where the damage, injury, or loss arises when –
- the driver is under the influence of alcohol, or any drug that affects their ability to drive the Campervan;
- the driver is in breach of the Transport Act 1962, the Traffic Regulations 1976, or any other Act, regulations, or bylaws relating to road traffic;
- subject to the Campervan being deemed safe and roadworthy on the commencement of the hire period, where the Campervan becomes (during the hire period) in an unsafe or unroadworthy condition which has caused or contributed to the damage or loss, and the Customer (or driver) was aware, or ought to have been aware, of the unsafe or unroadworthy condition of the Campervan;
- the Campervan is used in any race, speed test, rally, or contest;
- the Campervan is driven by any person who at the time of driving the Campervan is disqualified from holding or has never held a driver’s license appropriate for the Campervan;
- the Campervan is wilfully or recklessly damaged by the Customer (or any other person nominated in the Hire Agreement or driving the Campervan under the authority of the Customer), or is lost as the result of the wilful or reckless behaviour of the Customer or any such person.
- the Campervan is used outside the hire period, or any agreed extension of that term.
- It is agreed between Ace and the Customer that Section 11 of the Insurance Law Reform Act 1977 shall apply with respect to the above exclusions as if this clause constituted a contract of insurance. The general effect of this provision is that an exclusion will not apply if the Customer proves on the balance of probability that the damage or loss was not caused or contributed to by the matters to which the exclusion refers.
- If the Campervan is damaged or requires repair or salvage, whether because of an accident or breakdown, the Customer shall advise Ace of the full circumstances by telephone as soon as practicable.
- The Customer shall not arrange or undertake any repairs or salvage without the authority of Ace except to the extent that the repairs or salvage are necessary to prevent further damage to the Campervan or to other property.
- The Customer shall ensure that no person shall interfere with the lights or suspension of the Campervan, except in an emergency.
12. Personal Property Securities Act 1999 (“PPSA”)
- The Campervan is and will at all time remain the absolute property of Ace. Without prejudice to any other rights of either party hereunder, Ace may cancel the Hire Agreement (without refund) and take immediate possession of the Campervan (in accordance with clause 2) in the event:
- the Customer is in breach of these terms and conditions or fails to return the Campervan (or Ace reasonably believes that the Campervan will not be returned) at, or before, the expiry of the hire period; or
- the Customer has obtained the Campervan through fraud or misrepresentation; or
- the Campervan is damaged or abandoned; or
- Ace reasonably believes that the safety of passengers, or condition of the Campervan is, or has been, endangered.
- The Client grants Ace (or their agent) the right to (as the invitee of the Client) enter upon and into land and premises owned, occupied or used by the Client, or any premises where the Campervan is situated (or believed to be situation) and take possession thereof (including any personal property of the Client stored therein), without being responsible for any damage thereby caused, and the Customer shall be liable for any repossession costs incurred by Ace.
- Ace shall have a lien on any property stored in the Campervan for all sums payable by the Client to Ace, and Ace shall have the right to sell such property by public auction or private treaty after giving seven (7) days’ notice to the Client. Ace shall be entitled to retain the sums due to it, in addition to the charges incurred in the storage and sale of such property, from the proceeds of the sale and shall render any surplus to the entitled person. Any such sale shall not prejudice or affect Ace’s right to recover from the Client any amounts due or payable in respect of the hire of the Campervan (and this agreement), or the repossession, storage and sale of the Client’s property.
- The Customer is not authorised to pledge Ace’s credit for repairs to the Campervan or to create a lien over the Campervan in respect of any repairs.
13. Unclaimed Property
- Upon assenting to these terms and conditions in writing the Customer acknowledges and agrees that:
- these terms and conditions constitute a security agreement for the purposes of the PPSA; and
- a security interest is taken in all Campervan and/or collateral (account) – being a monetary obligation of the Customer to Ace for Services – that have previously been supplied and that will be supplied in the future by Ace to the Customer.
- The Customer undertakes to:
- sign any further documents and/or provide any further information (such information to be complete, accurate and up-to-date in all respects) which Ace may reasonably require registering a financing statement or financing change statement on the Personal Property Securities Register;
- indemnify, and upon demand reimburse, Ace for all expenses incurred in registering a financing statement or financing change statement on the Personal Property Securities Register or releasing any Campervan charged thereby;
- not register, or permit to be registered, a financing statement or a financing change statement in relation to the Campervan and/or collateral (account) in favour of a third party without the prior written consent of Ace.
- The Ace and the Customer agree that nothing in sections 114(1)(a), 133 and 134 of the PPSA shall apply to these terms and conditions.
- The Customer waives its rights as a debtor under sections 116, 120(2), 121, 125, 126, 127, 129, 131 and 132 of the PPSA.
- Unless otherwise agreed to in writing by Ace, the Customer waives its right to receive a verification statement in accordance with section 148 of the PPSA.
- The Customer shall unconditionally ratify any actions taken by Ace under clauses 1 to 12.5.
14. Security and Charge
- The Customer acknowledges that any property owned by the Customer that is left (or remains) in the Campervan whilst in the possession of Ace will be held for one (1) month, after which Ace shall be entitled to dispose of the property. Ace shall have the power to sell the property to recover any outstanding payment owed by the Customer.
15. Defects and Warranty
- In consideration of Ace agreeing to supply the Campervan, the Customer charges all of its rights, title and interest (whether joint or several) in any land, realty or other assets capable of being charged, owned by the Customer either now or in the future, to secure the performance by the Customer of its obligations under these terms and conditions (including, but not limited to, the payment of any money).
- The Customer indemnifies Ace from and against all Ace’s costs and disbursements including legal costs on a solicitor and own client basis incurred in exercising Ace’s rights under this clause.
- The Customer irrevocably appoints Ace (and each director of Ace) as the Customer’s true and lawful attorney/s to perform all necessary acts to give effect to the provisions of this clause 14 including, but not limited to, signing any document on the Customer’s behalf.
16. Default and Consequences of Default
- The Customer shall inspect the Campervan on delivery and shall within forty-eight (48) hours notify Ace of any alleged defect, shortage in quantity, damage or failure to comply with the description or quotation. The Customer shall afford Ace an opportunity to inspect the Campervan within a reasonable time following delivery if the Customer believes the Campervan is defective in any way. If the Customer shall fail to comply with these provisions the Campervan shall be presumed to be free from any defect or damage. For any defective Campervan, which Ace has agreed in writing that the Customer is entitled to reject, Ace’s liability is limited to replacing the Campervan.
- No warranty is given by Ace as to the quality or suitability of the Campervan for any purpose and any implied warranty is expressly excluded. The Customer shall indemnify and hold harmless Ace in respect of all claims arising out of the use of the Campervan.
- Interest on overdue invoices shall accrue daily from the date when payment becomes due, until the date of payment, at a rate of two and a half percent (2.5%) per calendar month (and at Ace’s sole discretion such interest shall compound monthly at such a rate) after as well as before any judgment.
- If the Customer owes Ace any money the Customer shall indemnify Ace from and against all costs and disbursements incurred by Ace in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, Ace’s collection agency costs, and bank dishonour fees).
- Without prejudice to any other remedies Ace may have, if at any time the Customer is in breach of any obligation (including those relating to payment) under these terms and conditions Ace may suspend or terminate the supply of Campervan to the Customer. The Ace will not be liable to the Customer for any loss or damage the Customer suffers because Ace has exercised its rights under this clause.
- Without prejudice to Ace’s other remedies at law Ace shall be entitled to cancel all or any part of any order of the Customer which remains unfulfilled and all amounts owing to Ace shall, whether or not due for payment, become immediately payable if:
- any money payable to Ace becomes overdue, or in Ace’s opinion the Customer will be unable to make a payment when it falls due;
- the Customer becomes insolvent or bankrupt, convenes a meeting of its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors; or
- a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.
18. Limitation of Liability
- The Ace may cancel the Hire Agreement or cancel delivery of the Campervan at any time before the Campervan is delivered, by giving written notice. On giving such notice Ace shall repay to the Customer any sums paid in respect of the Price. The Ace shall not be liable for any loss or damage whatever arising from such cancellation.
- In the event that the Customer cancels this contract, the Customer must provide Ace written notice at least 33 days prior to the commencement of the hire period. Any cancellation with notice less than the aforementioned shall deem the Customer liable to pay to Ace a cancellation fee.
- A non-refundable deposit is collected at the time of booking with the balance payable directly to the car rental company on arrival. In the event of cancellation, the deposit remains non-refundable
- The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
- notice of between 32 and 13 days: the deposit shall be forfeit, and a subsequent amount which would equate the cancellation fee to fifty percent (50%) of the Price; or
- notice of less than 13 days, or no notice at all: the deposit shall be forfeit, and a subsequent amount which would equate the cancellation fee to full Price.
19. Privacy Act 1993
- It is a condition of the Hire Agreement that, to the extent permitted by law, Ace shall be under no liability whatsoever to the Customer for any indirect and/or consequential loss and/or expense (including damages, inconvenience, loss of income/revenue, profit, goodwill or anticipated savings, or any rectification costs), or any third party claims, suffered by the Customer in connection with the hire, possession or use of the Campervan, or arising out of any act, omission, default or delay (whether negligent or not), or any breakdown of the Campervan (whether caused by fair wear and tear, lack of repair or negligence on the part of Ace, or any other reason whatsoever). Alternatively, Ace’s liability shall be limited to damages which under no circumstances shall exceed the Price.
- Ace may assist the Customer with the installation of a child restraint; however, Ace shall not be liable for any loss or damage (including injury or death) incurred by the Customer (or any third party) in relation to such child restraints. It is the legal responsibility of the child’s parent or guardian to ensure that their child is properly restrained.
- The Customer authorises Ace (or Ace’s agent) to:
- access, collect, retain and use any information about the Customer;
- (including any overdue fines balance information held by the Ministry of Justice) for the purpose of assessing the Customer’s creditworthiness; or
- for the purpose of marketing products and services to the Customer.
- disclose information about the Customer, whether collected by Ace from the Customer directly or obtained by Ace from any other source, to any other credit provider or any credit reporting agency for the purposes of providing or obtaining a credit reference, debt collection or notifying a default by the Customer.
- Where the Customer is an individual the authorities under clause 1 are authorities or consents for the purposes of the Privacy Act 1993.
- The Customer shall have the right to request Ace for a copy of the information about the Customer retained by Ace and the right to request Ace to correct any incorrect information about the Customer held by Ace.
Terms of booking on this website
- If any provision of these terms and conditions shall be invalid, void, illegal or unenforceable the validity, existence, legality, and enforceability of the remaining provisions shall not be affected, prejudiced or impaired. The failure by Ace to enforce any provision of these terms and conditions shall not be treated as a waiver of that provision, nor shall it affect Ace’s right to subsequently enforce that provision.
- These terms and conditions, and the Hire Agreement to which they apply shall be governed by the laws of New Zealand and are subject to the jurisdiction of the courts of New Zealand.
- The Hire Agreement is subject to the provisions of the Consumer Guarantees Act 1993 in all cases except where the Customer is contracting within the terms of a trade/business (which cases are specifically excluded).
- The Customer shall not be entitled to set off against or deduct from the Price any sums owed or claimed to be owed to the Customer by Ace.
- The Ace may license or sub-contract all or any part of its rights and obligations without the Customer’s consent.
- Neither party shall be liable for any default due to any act of God, war, terrorism, strike, lock-out, industrial action, fire, flood, drought, storm or another event beyond the reasonable control of either party.
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed.
A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.
Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.